The new Ultimate Uptime customer support solution from John Deere is designed to improve customers’ profitability by maximizing productivity and uptime while lowering operating costs. Introduced at CONEXPO-CON/AGG 2014, Ultimate Uptime – featuring John Deere WorkSight - is fully customizable to every customer and is delivered by John Deere dealers.
“When we ask customers what they want from us, we hear one answer more than any other: uptime. Downtime hinders their productivity and reduces their profitability. So we created Ultimate Uptime to keep their fleet running and their productivity high,” said Mark Germain, director, customer and product support, John Deere Construction & Forestry.
The Ultimate Uptime Base Package, included with almost all John Deere machines, includes pre-delivery set-up and follow-up inspections, along with three years of John Deere WorkSight’s uptime optimization benefits. The defining component of Ultimate Uptime, John Deere WorkSight includes:
- JDLink Ultimate telematics, which alerts customers and dealers of hours, location, geofencing, diagnostic trouble codes and maintenance tracking.
- A John Deere exclusive, machine health prognostics analyzes data from JDLink, fluid analysis, and machine inspections, and then e-mails the dealer and customer with recommended solutions to avoid costly downtime.
- Also a John Deere exclusive, remote diagnostics and programming enables dealers to read and reset diagnostic trouble codes, record machine performance data, and even update software without a technician visit to the jobsite. When service visits are required, technicians can often arrive with the right parts in hand to make the repair.
Beyond the Base Package, dealers can customize premium packages depending on the customer’s precise needs. Premium packages may include extended warranties, planned maintenance agreements, fluid sampling, loaner machines, on-site spare parts and other solutions.
Additional Ultimate Uptime solutions can be financed with the machine or through revolving credit options. John Deere Financial has a full menu of customized business solutions to meet customers’ cash flow needs.
“Every contractor has different needs and challenges that they deal with,” said Germain. “Beyond our exclusive, technology-driven features our customers get with Ultimate Uptime, their John Deere dealer can build in additional custom solutions to meet their exact needs."
For more information about Ultimate Uptime featuring John Deere WorkSight, visit JohnDeere.com/ultimateuptime or contact your local dealer.